FAQ
Frequently Asked Questions (FAQ)
Welcome to the Lutak H D Jewelry FAQ section! Here, you'll find answers to the most common questions our customers ask. If you need further assistance, feel free to contact us.
How do I place an order?
Simply add your desired items to the cart and proceed to checkout. You can choose to pay using major credit cards or PayPal, and complete the payment to confirm your order.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number. Use this number to track your order through the carrier's website.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We can help if your order hasn't been processed yet. Once the order is processed or shipped, we cannot make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options during checkout.
Do you offer free shipping?
Yes, we offer free domestic shipping within the USA on all orders. International shipping charges may apply based on your location.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. To initiate a return, please contact our customer service team with your order details.
How can I contact customer service?
If you have any further questions or need assistance, feel free to reach out to us via the following methods:
- Email: LutakHDJewelry@hotmail.com
- Phone: +1 435-666-5726
- Address: 2450 Old Moultrie Road Suite 104, St. Augustine, FL 32086